Last Updated: 26/08/2024

1. Introduction

Welcome to AutoGuard. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.autoguard.com.na/home/ (“the Website”) and when you submit claims or other information through the Website.

2. Information We Collect

We may collect and process the following types of personal information when you use our Website or submit a claim:

– Personal Identification Information: Name, email address, phone number, physical address, and any other contact details you provide.
– Vehicle Information: Vehicle registration number, make and model, and details regarding the maintenance or repair needed.
– Claim Information: Details about your claim, including any documents, images, or other information you submit.
– Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website.

3. How We Use Your Information

We use your personal information for the following purposes:

– To Process Claims: We collect your personal information to process and manage your claims effectively.
– To Communicate with You: We use your contact information to notify you about your claim status, confirm service appointments, and provide customer support.
– To Improve Our Services: We may use your information to understand how our customers use our services and how we can improve them.
– Legal Obligations: We may need to process your information to comply with legal obligations, such as keeping records for tax purposes or responding to legal requests.

4. Sharing Your Information

We may share your personal information with the following parties:

– Service Providers: We may share your information with approved service providers to facilitate the repair or replacement of your vehicle’s tyres or alloy rims.
– Legal Authorities: We may disclose your personal information if required by law or in response to valid requests by public authorities.
– Third Parties: We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice and obtain your consent.

5. Security of Your Information

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

6. Retention of Your Information

We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal information:

– Access: You have the right to request access to the personal information we hold about you.
– Correction: You have the right to request correction of any inaccurate or incomplete information.
– Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
– Objection: You have the right to object to the processing of your personal information under certain circumstances.

8. Cookies

Our Website uses cookies to improve your experience and to understand how you use our Website. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@autoguard.com.na
Phone: (+264) 85 800 8955